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Guest Excellence Manager
location: Bensalem, PA
Bucks County’s finest banquet, restaurant, and catering space, Fisher’s Tudor House, is looking for an energetic, articulate and polished Manager of Guest Excellence. To serve as a leader in exceptional customer service for the Fisher’s Tudor House brand. Ideal candidates will be self-motivated, with exceptional guest service skills. He/she must enjoy working in a team atmosphere while providing individual leadership and accountability. Must enjoy working with the general public and have the ability to make sound decisions under stressful situations. He/she will enjoy mentoring and training staff to achieve exceptional customer service standards. At Fisher’s Tudor House, we are looking for people as unique as our property who can meet our high expectations to provide a level of service that rivals our elegant surroundings. We provide the tools and training to make you successful, but the candidate must have a natural ability to engage our guests and create memorable experiences. The Manager of Guest Excellence works closely with multiple departments and supervisors. Including the Wedding and Event Planners, PR team, Chef, Pastry Chef, restaurant, kitchen, and wait staff as well as front desk operations. Candidate must have SOME knowledge of and experience in wedding planning and event execution including but not limited to catering, flower arrangements, bridal party management, and vendor relations. Candidate must have STRONG knowledge of and experience in exceptional customer service and guest relations. Social Networking (FB and Twitter), Computer knowledge. Requirements Bachelor’s degree and 2-4 years of related customer service experience in the hospitality field needed. Restaurant, wedding, and banquet hall experience a PLUS! *ENERGETIC AND OUTGOING PERSONALITY IS A MUST! Salary and Benefits salary benefits negotiable Please send resume and cover letter to
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views: 120 posted on: Mon, Feb 11 expires on: Wed, Mar 13